Privacy policy
Auto Parts City
110 Longfellow Street, Ridgeway, Johannesburg, Gauteng, 2091
Email: autoparts.city123@gmail.com
Phone: 071 499 6176
Last updated: 1 September 2026
Auto Parts City respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or purchase from our online store.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
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Name and surname;
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Email address;
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Telephone or mobile number;
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Billing address;
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Delivery address;
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Vehicle information provided for parts compatibility;
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Order and transaction information;
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Communication history with our customer support team; and
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Information automatically collected through the website, such as device and browsing information.
2. How We Use Your Information
We may use personal information to:
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Process and fulfil orders;
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Arrange delivery;
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Process payments;
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Provide customer support;
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Confirm vehicle-part compatibility;
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Communicate about orders;
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Handle returns, refunds and warranty matters;
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Prevent fraud and misuse;
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Improve our website and services;
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Maintain business and transaction records; and
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Send marketing communications where legally permitted and where the applicable requirements have been met.
3. Payment Information
Payments may be processed through third-party payment providers.
Auto Parts City does not intentionally store complete payment-card information where payment processing is handled by an external payment provider.
Payment providers may process information in accordance with their own privacy policies and security procedures.
4. Sharing Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
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Courier and delivery providers;
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Payment providers;
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Shopify and technology providers;
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Website and hosting service providers;
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Fraud-prevention and security providers; and
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Professional advisers where reasonably necessary.
We do not sell customers' personal information as a commercial product.
5. Cookies
Our website may use cookies and similar technologies to:
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Keep the website functioning;
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Remember preferences;
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Understand website usage;
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Improve the customer experience; and
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Support advertising and marketing activities where applicable.
Third-party services used by the website may also place cookies in accordance with their own policies.
6. Marketing Communications
Where we send electronic direct marketing, we will provide an appropriate means for recipients to object or unsubscribe.
Under POPIA, electronic direct marketing is subject to specific requirements, including consent rules and exceptions for existing customers involving similar products or services.
Customers may request that Auto Parts City stop sending marketing communications by contacting us at:
7. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining business records and complying with legal obligations.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access to personal information held about you, requesting correction of inaccurate information, and objecting to certain processing or direct marketing.
Requests may be sent to:
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Auto Parts City is not responsible for the privacy practices or content of third-party websites.
Customers should review the relevant third party's privacy policy before providing personal information.
11. Children's Information
Our online store is not intended to knowingly collect personal information from children without appropriate legal authority or consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page with the revised date.
13. Contact
For privacy-related enquiries, please contact:
Auto Parts City
Email: autoparts.city123@gmail.com
Phone: 071 499 6176
Physical Address:
110 Longfellow Street
Ridgeway
Johannesburg
Gauteng
2091
South Africa
