Auto Parts City

110 Longfellow Street, Ridgeway, Johannesburg, Gauteng, 2091
Phone: 071 499 6176

Last updated: 1 September 2026

Auto Parts City respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit, use or purchase from our online store.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name and surname;

• Email address;

• Telephone or mobile number;

• Billing address;

• Delivery address;

• Vehicle information provided for parts compatibility;

• Order and transaction information;

• Communication history with our customer support team; and

• Information automatically collected through the website, such as device, browser and browsing information.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders;

• Arrange delivery;

• Process payments;

• Provide customer support;

• Confirm vehicle-part compatibility;

• Communicate with you regarding your orders;

• Handle returns, refunds and warranty matters;

• Prevent fraud, abuse and misuse;

• Improve our website, products and services;

• Maintain business and transaction records;

• Comply with applicable legal and regulatory requirements; and

• Send marketing communications where legally permitted and where the applicable requirements have been met.

3. Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by an external payment provider, Auto Parts City does not intentionally store complete payment-card information.

Payment providers may process your information in accordance with their own privacy policies, terms and security procedures.

4. Sharing Information

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business, including:

• Courier and delivery providers;

• Payment providers;

• Shopify and other technology providers;

• Website and hosting service providers;

• Fraud-prevention and security providers; and

• Professional advisers where reasonably necessary.

We do not sell customers' personal information as a commercial product.

We may also disclose personal information where required or permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;

• Remember preferences and settings;

• Understand website usage and performance;

• Improve the customer experience; and

• Support advertising and marketing activities where applicable.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Marketing Communications

Where we send electronic direct marketing, we will comply with applicable legal requirements and provide an appropriate means for recipients to object or unsubscribe.

Under the Protection of Personal Information Act (POPIA), electronic direct marketing is subject to specific requirements, including consent rules and applicable exceptions for existing customers and similar products or services.

You may request that we stop sending direct marketing communications at any time, subject to applicable law.

7. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling and managing orders;

• Providing customer support;

• Resolving disputes;

• Processing returns, refunds and warranty matters;

• Maintaining appropriate business and transaction records; and

• Complying with legal and regulatory obligations.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or anonymise it where applicable.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Requesting access to personal information we hold about you;

• Requesting correction or updating of inaccurate information;

• Objecting to certain processing of your personal information;

• Objecting to direct marketing;

• Requesting deletion of personal information where legally permitted; and

• Lodging a complaint regarding the handling of your personal information with the appropriate regulatory authority.

Requests relating to your personal information can be made using the contact details provided below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers or other services.

Auto Parts City is not responsible for the privacy practices, security or content of third-party websites or services.

Customers should review the relevant third party's privacy policy before providing personal information.

11. Children's Information

Our online store is not intended to knowingly collect personal information from children without appropriate legal authority or consent.

If we become aware that personal information has been collected from a child without the required legal authority or consent, we will take reasonable steps to address the situation in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The updated version will be published on this page with the revised date.

13. Contact

For privacy-related enquiries, please contact:

Auto Parts City
Phone: 071 499 6176

Physical Address:

110 Longfellow Street
Ridgeway
Johannesburg
Gauteng
2091
South Africa

Nothing in this Privacy Policy is intended to limit any rights that you may have under applicable South African law.