Terms of service
Auto Parts City
110 Longfellow Street, Ridgeway, Johannesburg, Gauteng, 2091
Email: autoparts.city123@gmail.com
Phone: 071 499 6176
Last updated: 1 September 2026
These Terms & Conditions govern your use of the Auto Parts City online store and purchases made through our website.
By using our website or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable South African law.
1. About Auto Parts City
Auto Parts City is an online retailer of vehicle parts and automotive products operating in South Africa.
Our contact details are:
Email: autoparts.city123@gmail.com
Phone: 071 499 6176
Address: 110 Longfellow Street, Ridgeway, Johannesburg, Gauteng, 2091
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate.
However, minor differences may occur between product images and the actual product, particularly where manufacturers or suppliers update product designs or packaging.
Customers should use the product specifications and compatibility information provided on the relevant product page.
3. Vehicle Compatibility
Vehicle parts can vary according to:
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Make;
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Model;
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Year;
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Engine;
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Engine code;
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Transmission;
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Trim level;
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Production date;
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VIN/chassis number; and
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OEM or manufacturer part number.
Customers are responsible for checking compatibility before ordering where the relevant information is available.
If you are uncertain, please contact Auto Parts City before purchasing.
4. Pricing
All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.
Prices may change without prior notice, but price changes will not affect an order that has already been accepted and paid for, except where correction of an obvious pricing error is required.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
An order may be subject to stock availability, payment verification and other applicable checks.
If we are unable to fulfil an order, we will contact the customer and provide an appropriate remedy in accordance with applicable law.
6. Payment
Payment must be successfully received before an order is processed for dispatch unless an alternative payment arrangement has been expressly agreed with Auto Parts City.
Payment processing may be performed by third-party payment providers.
7. Used and Reconditioned Parts
Some products may be used, second-hand, refurbished or reconditioned.
Where applicable, the condition of the product will be stated in the product listing.
Customers acknowledge that used products may display reasonable signs of previous use.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection legislation.
8. Engines, Gearboxes and Major Components
Customers purchasing complete engines, gearboxes, transmissions, differentials or other major mechanical components should confirm compatibility before placing an order.
Installation should be performed by a suitably qualified mechanic.
Where a product has specific installation, warranty or testing requirements, these requirements may be communicated on the product page or accompanying documentation.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Returns Policy and applicable South African consumer protection legislation.
Nothing in these Terms & Conditions is intended to remove or restrict a consumer right that cannot legally be excluded.
10. Delivery
Delivery is subject to our Shipping Policy.
Delivery times are estimates unless a specific delivery commitment has been agreed.
Large, heavy or specialised automotive components may require different delivery arrangements.
11. Website Use
You agree not to:
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Use the website for unlawful purposes;
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Attempt to gain unauthorised access to website systems;
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Interfere with website security;
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Introduce malicious software;
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Scrape or reproduce website content for commercial purposes without permission; or
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Submit false or misleading information.
12. Intellectual Property
Unless otherwise stated, the content of the Auto Parts City website, including branding, logos, text, graphics and original materials, belongs to or is licensed to Auto Parts City.
You may not reproduce or commercially use this material without permission.
13. Third-Party Services
Our website may use third-party services for payment processing, delivery, analytics, advertising, hosting and other functions.
Third-party services may have their own terms and privacy policies.
14. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.
Auto Parts City will not be responsible for losses caused by circumstances beyond our reasonable control, subject always to applicable consumer protection law.
15. Consumer Rights
These Terms & Conditions are subject to applicable South African legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act.
Consumers retain rights provided to them by applicable law. The CPA provides statutory protections concerning the quality and suitability of goods, including remedies for qualifying defective goods.
16. Changes to These Terms
Auto Parts City may update these Terms & Conditions from time to time.
The latest version published on the website will apply to future use of the website and future orders.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
18. Contact
For questions about these Terms & Conditions, contact:
Auto Parts City
Email: autoparts.city123@gmail.com
Phone: 071 499 6176
Physical Address:
110 Longfellow Street
Ridgeway
Johannesburg
Gauteng
2091
South Africa
