Shipping policy

Auto Parts City
110 Longfellow Street, Ridgeway, Johannesburg, Gauteng, 2091
Email: autoparts.city123@gmail.com
Phone: 071 499 6176

Last updated: 1 September 2026

Auto Parts City delivers vehicle parts to customers within South Africa using available courier and delivery services.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, supplier availability and the type of part ordered.

Certain large, heavy, fragile or specialised vehicle parts may require additional handling time.

2. Delivery Times

Estimated delivery times will depend on the delivery address, courier service, product availability and the nature of the order.

The estimated delivery timeframe displayed at checkout or communicated to the customer should be used as the primary delivery estimate.

Delivery to major metropolitan areas may generally be faster than delivery to remote areas.

Delivery times are estimates and are not guaranteed unless specifically agreed otherwise.

3. Large and Heavy Parts

Certain products, including complete engines, gearboxes, transmissions, differentials and other large mechanical components, may require specialised or freight delivery.

Additional delivery charges may apply depending on the product, destination and delivery method.

Where additional shipping charges are required, Auto Parts City will communicate these charges to the customer before dispatch where reasonably possible.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Auto Parts City is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If a customer needs to change the delivery address after placing an order, they should contact us as soon as possible.

5. Courier Delays

Once an order has been handed to the courier, delivery is subject to the courier's operating schedules.

Delays may occur because of:

Severe weather;
Road closures;
Public holidays;
Remote delivery locations;
High courier volumes;
Incorrect address information;
Security restrictions; or
Other circumstances outside Auto Parts City's reasonable control.

We will assist customers with tracking and courier enquiries where possible.

6. Tracking

Where tracking is available, tracking information will be provided to the customer using the contact details supplied with the order.

Customers should monitor their tracking information and remain available to receive their delivery.

7. Damaged Packages

Customers should inspect their package when it is delivered.

If the package appears severely damaged, customers should photograph the packaging and contact Auto Parts City as soon as possible.

If the product itself is damaged or appears to have been damaged during delivery, please contact us with photographs of the packaging and product.

8. Undeliverable Orders

If an order cannot be delivered because of an incorrect address, failed delivery attempts or circumstances attributable to the customer, additional delivery charges may apply before the order can be re-dispatched.

9. Unavailable Products

If a product becomes unavailable after an order has been placed, Auto Parts City will contact the customer regarding the available options.

Where an order cannot be fulfilled and payment has already been made, any applicable refund will be processed in accordance with applicable law.

South African electronic-commerce legislation also contains requirements relating to fulfilment and refunds where a supplier is unable to supply goods.